All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. If you are looking for an exciting place to work, please take a look at the list of qualifications below. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

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• This role sits in the Service Desk team, and you will be responsible for accurately logging calls into the helpdesk system.
• A high standard of customer service is also an important part of the role.

An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes. But both careers also use different skills, according to real help desk engineer resumes. While help desk engineer responsibilities can utilize skills like “escalate,” “java,” “sharepoint,” and “iii,” some desk support technicians use skills like “email,” “phone calls,” “android,” and “sccm.”

Help Desk Engineer Related Jobs

The low end hovers in the mid-30s, but more experienced and advanced roles, including analysts and managers, can easily earn in the $65,000-$80,000 range. The U.S. Bureau of Labor and Statistics correlates these salaries, indicating a mean annual wage of $55,050.

Additionally, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree. The information engineer profession generally makes a higher amount of money when compared to the average salary of help desk engineers. The difference in salaries is information engineers making $52,559 higher than help desk engineers. A help desk engineer annual salary averages $52,444, which breaks down to $25.21 an hour. However, help desk engineers can earn anywhere from upwards of $36,000 to $74,000 a year.

IT Help Desk Technician responsibilities

We’ve found that 51.1% of help desk engineers have earned a bachelor’s degree. Furthermore, 6.3% earned their master’s degrees before becoming a help desk engineer. While it’s true that most help desk engineers have a college degree, it’s generally possible to become one with only a high school degree. In fact, one out of every six help desk engineers did not spend the extra money to attend college. Here are examples of responsibilities from real help desk engineer resumes representing typical tasks they are likely to perform in their roles. Diagnose and resolve technical hardware and software issues such as PC issue, application and email issues.

IT help desk software is also used in order to streamline the ticketing process. This means customers are given automated ticketing to ensure their query is directed to the right help desk support engineer. An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the help desk engineer technology systems. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables.

Help Desk Technician Responsibilities:

Use it to save time, attract qualified candidates and hire best employees. Information engineers are known to earn higher educational levels when compared to help desk engineers.